All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer worldwide shipping.
We offer free shipping on orders over 100 EUR.
I'm ordering from outside the EU. Are there customs and duties with my order?
All international shipments may be randomly chosen for inspection. The recipient of an international shipment is thus subject to such import taxes, customs duties, and fees, which are imposed once the shipping reaches clearance. Potential charges for customs clearance must be fulfilled by the recipient.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7-14 days of receiving your shipping confirmation email, please contact us at email@example.com or via Instagram with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information on refunds, returns, and exchanges, please follow this link.
If you have any further questions, please don't hesitate to contact us at email@example.com.