Customer Help

How can we help?



What payment methods do you accept?

We accept the following credit/debit cards: MasterCard, Visa, and American Express. We only take payment once your order has been shipped. We also accept payment by PayPal or Apple Pay. If you decide to use PayPal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.


How does onboard delivery work?

First, you must request your agent/ship chandler/visitor to deliver a package for you on board. Then contact us at and provide your ETA to a preferable port. After collecting your data, we will let you know if we can deliver your order in that specific time frame and ship it to a delivery person. Be aware that your billing and shipping addresses will be different. Also, depending on your bank security system, you might need a mobile connection to approve your payment via SMS.

Orders that require shipping within the EU will be delivered within three to ten days. Shipping to countries outside of the EU may take up to 14 days. Please get in touch with us if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

How does local delivery work?

Our local delivery service is available in Lisbon, Portugal. We will deliver your order for free after payment is processed on the website. 

I'm ordering from outside the EU. Are there customs and duties with my order?

All international shipments may be randomly chosen for inspection. The recipient of an international shipment is thus subject to import taxes, customs duties, and fees, which are imposed once the shipping reaches clearance. The recipient must fulfill potential charges for customs clearance.

Why has my order been canceled?

We typically only cancel orders if there’s a stock problem or you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full as quickly as possible.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please contact just in case of a problem with your order. Also, please check your mailbox’s spam or junk folder before contacting us if the order confirmation has been diverted there.

How do I cancel my order?

There is only a short time between when you place your order and when we start processing it. If you contact us straight away after ordering at, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order, and you can return it to us upon receiving it.

Can I alter my order?

Sadly, we cannot modify your order once we’ve started processing it. If you need to order more products, please place a new order online.


When will my order arrive?

Orders that require shipping within the EU will be delivered within three to ten days. Shipping to countries outside of the EU may take up to 14 days. Please get in touch with us if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship worldwide. Shipping costs will apply and will be added at checkout.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from when you place it to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference, which you can use to check the progress of your online order.

Returns & Exchanges

Can I return or exchange an item?

You can return your item to us within 14 days of receiving it, as long as it’s undamaged, unused, and in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. We recommend checking our size chart if you’re unsure about clothing sizes.

How do I return an item?

Please get in touch with us at Providing the return is within the 14-day cancellation period and meets our return criteria. We will issue you a return note by email. You need to print this off and attach it to the product's packaging when returning it to us. You must then return it to us, print it, and attach it to the product's packaging. Arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

My order has arrived but it’s not as I expected. What can I do?

If your order arrives damaged or faulty, please take photos of the product in question and email us at with the details. We’ll respond within 48 hours. If you don’t like the product, we’ll gladly accept it as a return, providing it’s in “as new” condition, in its original packaging, with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item in our warehouse. Still, it can take several days for your bank or credit card provider to process the refund into your account or onto your card.

Gift cards

How do I receive my gift card?

They’re delivered digitally by email and can be redeemed online. After buying a gift card, you can add it to Apple Wallet Passes on your iOS device from the notification email.

Does a gift card have a validity date?

Yes. All gift cards are valid for one year from the moment of purchase.

Can a gift card be used more than once?

Yes, if there is still a balance remaining on the card.

Can more than one gift card be used toward a purchase?

Yes. You can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards, including shipping and taxes, are applied to the final order total.

Get in touch

Have questions about your order, or a general enquiry?